Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Full Name
• Email Address
• Phone Number
• Billing Information
• Uploaded Content (photos, voice notes, messages, song descriptions)
• Device & browser data
• IP address
• Order history and preferences

This information is collected when you:

• Place an order
• Fill out forms
• Use our chatbot or contact forms
• Interact with our website

How We Use Your Information

We use your personal information to:

• Process and fulfill your custom song orders
• Personalize your music experience
• Communicate order updates and delivery details
• Improve our services and website functionality
• Provide customer support
• Prevent fraudulent activity
• Comply with legal obligations

We do NOT sell, rent, or trade your personal data to third parties.

Use of Technology & Automation

ForeverTunes uses modern digital tools and automated systems to assist in the creation, processing, and optimisation of services. These systems help improve response time, quality, and efficiency while maintaining originality and confidentiality.

All data processed through such systems remains protected and handled securely.

Data Security

We apply reasonable security measures to protect your data, including:

• Encrypted connections (SSL)
• Secure servers
• Restricted internal access
• Regular system monitoring

However, no digital system is 100% secure. We take all commercially reasonable precautions to safeguard your data.

Cookies & Tracking

We may use cookies and tracking technologies to:

• Remember user preferences
• Improve website performance
• Analyse visitor behaviour
• Enhance user experience

You can disable cookies through your browser settings if desired.

Third-Party Services

We may use trusted third-party services for:

• Payment processing
• Analytics
• Email communication
• Hosting services

These providers are bound by confidentiality agreements and are only allowed to use your data for service purposes.

Data Retention

We retain personal information only as long as necessary to fulfill service purposes, comply with legal obligations, and resolve disputes.

User Rights

You may request:

• Access to your data
• Correction of inaccurate data
• Deletion of your personal data (where legally possible)

Requests can be made by contacting us directly.